Support

How can we help?

Real humans answer here. Reach us by email, phone, or by booking a call. We respond fast because the kind of business that buys this kind of service doesn't have time to wait.

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Email

For build questions, billing, technical issues, and everything in between.

[email protected]
We Reply Within 1 Business Day
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Phone

For urgent questions or existing-client support. You'll talk to a real human, not a phone tree.

(949) 807-2033
Mon-Fri · 9am-5pm PT
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Book a Call

Prospects or current clients who want a structured conversation. 30 minutes, focused, scheduled.

Book Your Demo
30 Min · Live On Zoom
Office Hours

When humans are on the line.

For phone and live chat support, our team is available during the hours listed. Email lands in our inbox 24/7 and gets answered within one business day, usually faster.

For existing clients with urgent platform issues, your dedicated success contact has direct after-hours reach. You'll get that contact info during onboarding.

Monday — Friday 9:00 AM – 5:00 PM PT
Saturday Email Only
Sunday Closed
Quick Answers

Common support questions.

If your question isn't here, email us. Real human, real answer, usually within a few hours.

How do I update my AI's script or qualification logic?
Existing clients have a monthly optimization call where we review call transcripts and make refinements. For urgent changes between calls, email [email protected] with the specific change. Most adjustments go live within 24-48 hours.
How do I access my call recordings and transcripts?
Every call is recorded, transcribed, and stored in your dashboard. You'll get login credentials at launch. If you've lost access or need a transcript pulled, email us and we'll send it directly.
My AI agent is doing something it shouldn't. Who do I tell?
Email [email protected] immediately with the call ID or approximate time. For active issues affecting live calls, call us directly during office hours so we can pause or adjust the agent in real time.
I want to cancel or pause my service. What's the process?
After your initial 90-day commitment, services are month-to-month with 30 days written notice. Email [email protected] to initiate. We'll confirm the wind-down timeline and ensure your data and recordings are exported before close.
How do billing and invoices work?
Setup is invoiced upfront before build begins. Monthly management is billed on the same date each month via the card on file. Invoices arrive in your email automatically. For billing questions or to update your payment method, email us.
I'm not a client yet. Can I still ask questions?
Absolutely. Email anytime or book a free demo. The demo is the fastest way to get every question answered with a live walkthrough of how the AI would work for your specific business.